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In today’s world of tech savvy customers, multi-channel communication support doesn’t mean only incorporating E-mail with voice communication. Multi-channel customer communication includes phone conversations, E-mail, click to chat, click to talk along with web-self service. Customers want convenience and your organisation needs to be wherever your customers want you to be.

Majority of customer prefer voice communication with live agent when they face technical problems. But customers expect the same great quality of service across all your customer communication channels, all the time. Companies can take a number of actions to boost customer communications. Conduct customer relationship building training with service agent, hire customer care agents for personality, technical knowledge and experience & harness technology to enhance communication across different channels. Customers expect a high level of service, professionalism from agents and service recovery. Incorporate these factors in your multi-channel communication strategy.

The smart companies know that it is much more cost effective to maintain the existing customers than to acquire new customers. Each customer is different and so are their preferences. For example, customers calling DVLA customer service contact number can have queries related to licence, tax or vehicle registration. So only delivering fast response to customer calls and prospect inquiries is not enough for building loyal customer base, customer-facing employees need accurate information to deal with customer issues.

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� � � � � � �I learned on how to find the reference angle is in order to find the reference angle, First find the equivalent angle . And the equivalent angle is the angle that is greater than or equal to 0 degrees and less than 360 degrees. Once you find the equivalent angle, you are ready to find the reference angle.And for me it is one of the lesson I really understand that we had discussed.

� � � � � � �Second Topic I like is Arc Length. Arc Length is a function of the circumference of the circle which is� / 2pi. The arc length of an arc intercepted by a central angle of�� �radians on a circle of radius r is given by��it is the formula we will used to find the missing variable. And in my own understanding about arc length it is a conventional to let the letters symbolize the length of an arc, which is called arc length. And the circumference of a circle is an arc length, ratio to the diameter is the basis of radian measure of the central angle which that are subtends.

� � � � � � � For me this lesson about the arc length is easy because I easily understand it than the other lesson that we discussed. And in this lesson we easily find the length of the arc using the formula�. And I only say in this lesson about Arc Length is the easier lesson for us than other. Circumference is like an our life did you know why because sometimes we are in Down, Middle, or sometimes at the Top. We need to do our best every time. Third Quarter is Super Exciting I'm happy.